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Everything you may want to know before bringing Abhakaar home.
ABOUT ABHAKAAR
PRODUCTS & INSTALLATION
ORDERING
PAYMENTS
SHIPPING & DELIVERY
RETURN, REFUNDS & EXCHANGE
CANCELLATION
CARE & WARRANTY
ARCHITECTS & DESIGNERS
01
What is Abhakaar?
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Where are Abhakaar pieces designed and made?
What materials do you work with?
Where is the wood for Abhakaar sourced from?
02
Where can I find the technical specifications for a product?
Do installation requirements vary between products?
Are mounting hardware and electrical components included?
Are Abhakaar lights dimmable?
03
How do I place an order?
Are all Abhakaar pieces made to order?
How long does it take to prepare my order?
Do you offer customisation?
What does “pre-order” mean, and how long will I wait?
04
What payment methods do you accept?
Do you offer Cash on Delivery (COD)?
Why do you require full payment upfront?
How are payments made for pre-orders?
Is it safe to pay on your website?
My payment failed but the amount was deducted. What happens now?
Do your prices include GST?
05
Where does Abhakaar ship?
Are there any shipping charges?
How long does delivery take?
How is my order packaged?
How can I track my order?
What should I do if my package arrives damaged?
06
Can I return or exchange my order?
Are made-to-order or customised pieces eligible for returns?
What happens if I receive a defective piece?
How long does defect verification take?
Are refunds available?
Who pays for return shipping?
07
Can I cancel my order/pre-order?
Can I cancel a made-to-order or customised piece?
What if I change my mind after placing an order?
08
How should I care for my Abhakaar light?
Will the wood change over time?
Will my piece look exactly like the photographs?
Do Abhakaar products come with a warranty?
09
Do you work with architects and interior designers?
Can Abhakaar products be specified for projects?
Can I place a project or bulk order?
If you have a question that isn't answered here, our studio would be happy to help.
Get in touch →